Privacy Policy
1. Introduction
At SpawnCare (“we”, “us”, or “our”), accessible at https://spawncare.com, we are committed to safeguarding the privacy and personal data of our users and customers. Your privacy is a top priority, and we ensure all data processing on our website adheres to rigorous standards of confidentiality, security, and compliance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the European Union’s General Data Protection Regulation (GDPR). This Privacy Policy outlines the types of personal information we collect, how we use it, and the rights and choices available to you.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users and visitors of spawncare.com and governs personal data collected through our website and affiliated services. For purposes of data protection laws, SpawnCare is the “data controller” of your personal information, determining the purposes and means of its processing. Questions regarding this policy or data processing should be directed to [email protected].
3. Categories of Data Processed
We collect and process the following categories of personal data, depending on your interactions with spawncare.com:
a. Usage Data
Includes information about how you use our website and services. This may comprise your IP address, browser type and version, pages visited, session durations, referral URLs, and performance diagnostics.
b. Account Data
Includes personal details you submit when registering or creating an account, such as your full name, email address, phone number, billing and shipping addresses, and login credentials.
c. Profile Data
Includes user-generated content and behavioral data such as preferences, past purchase history, user-generated reviews or submissions, and browsing behavior.
d. Communication Data
Includes records of your communications with us, such as customer service requests, inquiries submitted through forms or email, support tickets, and communication history.
e. Technical Data
Includes information about your device used to access the site, such as device type, operating system, time zone settings, hardware model, mobile network information, and system configurations.
f. Transaction Data
Includes data related to purchases made on spawncare.com, such as products ordered, payment method, billing details, delivery preferences, shipment tracking, and transaction identifiers. Sensitive payment card information is processed securely via third-party payment gateways and is not stored on our servers.
g. Preference Data
Includes information related to your marketing preferences, interests in specific product categories, and communication consents gathered via opt-in mechanisms.
4. Legal Bases for Processing
We process your personal data based on one or more lawful bases established under the GDPR:
– Consent: Where you have given explicit consent for specific processing activities, such as email marketing.
– Contract: When processing is necessary to perform a contract (e.g., to fulfill an order you place through spawncare.com).
– Legitimate Interests: For certain activities such as fraud prevention, internal analytics, and website improvement, where such interests are balanced against your rights and freedoms.
– Legal Obligation: To comply with statutory or regulatory requirements including tax and accounting obligations.
5. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
– Right of Access: You may request a copy of personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You can request deletion of your data where lawful grounds exist.
– Right to Restrict Processing: You may request that we limit processing of your data under certain conditions.
– Right to Data Portability: Where applicable, you may request that we transfer your data to another controller in a structured, commonly used, and machine-readable format.
You may exercise these rights by contacting us at [email protected]. We will respond in accordance with applicable data protection laws.
6. Security Measures
We take comprehensive technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction, including:
– Encryption of data at rest and in transit using secure protocols.
– Role-based access controls and secure authentication mechanisms.
– Regular data backups and disaster recovery planning.
– Security awareness training for employees handling personal information.
7. International Transfers
Your personal information may be transferred and processed outside your jurisdiction of residence, including to the United States or other countries that may not offer the same level of data protection. For transfers from within the European Economic Area (EEA), we rely on Standard Contractual Clauses and other lawful mechanisms to ensure adequate protection of your data.
8. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected or to comply with legal, accounting, or reporting obligations. Retention periods differ by data type:
– Account, Transaction, and Profile Data: Retained for as long as the user maintains an account and for seven (7) years thereafter.
– Communication Data: Retained for up to two (2) years following the resolution of the subject matter.
– Technical and Usage Data: Stored for up to one (1) year for system performance and security monitoring.
– Marketing Preference Data: Retained unless and until consents are withdrawn.
9. Cookie Policy
Our website uses cookies and similar tracking technologies to improve user experience. Cookies used include:
– Essential Cookies: Necessary for site functionality and security.
– Functional Cookies: Enable customization and remembering user preferences.
– Analytical Cookies: Help us understand usage patterns to optimize performance (e.g., Google Analytics).
– Performance Cookies: Measure effectiveness of campaigns and user interactions.
10. Cookie Management and Compliance
Upon visiting spawncare.com, you are presented with cookie consent options in compliance with GDPR and CCPA regulations. You can at any time manage or withdraw your consent via our Cookie Settings tool, or by configuring your browser settings to refuse non-essential cookies.
California residents may also opt-out of the “sale” or “sharing” of personal data as defined under the CCPA via dedicated “Do Not Sell or Share My Personal Information” links found on our website.
11. Special Protections for Children Under 13
SpawnCare does not knowingly collect or solicit personal data from children under the age of 13. If we discover that such data has been collected without verified parental consent, we will promptly delete the information from our records. Parents or legal guardians who believe we may have collected such data are urged to contact us at [email protected].
12. Policy Updates & User Notifications
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable regulations. Changes will be posted on this page, and where required by law, we will notify you via prominent notice or direct communication.
13. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or the way your personal data is processed, please contact us at:
SpawnCare
Email: [email protected]
Website: https://spawncare.com
We strive to uphold the highest standards of transparency, choice, and user control over personal information. If you have concerns about your privacy or believe your data rights have been violated, we encourage you to contact us directly. We are committed to full compliance with all GDPR and CCPA obligations and will take prompt corrective actions where necessary.